Shipping policy

  • Does Snowlattes ship worldwide?

Yes, we ship worldwide from Indonesia! We ship to the United States, Germany, Singapore and many other countries. If you are unable to find the country of your residence during checkout, feel free to email us so that we can check back with our post office.


  • Do we get tracking numbers?

Snowlattes provides tracking numbers to all our orders made from the webstore. You can use these links below to check your parcel’s tracking number:

https://ems.posindonesia.co.id/


Orders are fulfilled and shipped out 1 week after the order has been made and tracking numbers will be sent out via email the following week. If you have not received a tracking number by then, feel free to contact us at hello@snowlattes.co.


  • Why does shipping take 2-3 weeks?

All shipments from Snowlattes uses POS INDONESIA, which partners with your local post office, DHL, Best and Aramex for international shipping. We use the best shipping possible to make sure all our customers receive their parcels all safe and sound.


  •  My package failed to deliver/missing/was returned to sender

Rebounced packages will be dealt on a case by case basis. The item can be refunded/reshipped, but only if the package is returned to us or if the claim from the courier is accepted. Refunds will not include shipment fees, only the items purchased.


We will email you but if we do not receive a response within two weeks, we will refund the package without its shipping fee. These are some factors that could have happened to the rebounced parcel:


  1. Not at home during delivery especially after multiple attempts

  2. Address was incorrect and/or needed more information

  3. Delivered to the wrong address (please contact your local carrier for this)


Please always make sure to double check your shipping address before checking out and tracking your parcel especially once it’s landed in the country of your residence.


  • I tried checking my courier for my rebounced package but its not there

Every courier has a time limit as to when an unclaimed parcel will be destroyed. We cannot guarantee the safety of your parcel when it has passed said deadline, so it would be best to contact your local courier as soon as you can once it’s arrived in the country. If you feel like it’s been a while since you’ve received an update from the tracking, do give them a call. Especially when it’s not moved for a week!


For USPS, it’d be best to track your parcel as often as you can as the time frame before its destruction is quite short. USPS also may hold your parcel in the case it failed to deliver, so it’s best to give them a visit. 


Courier codes for tracking numbers:

  • RR: USPS

  • CC: DHL, Aramex, non-USPS couriers

  • LX: E-Packet

  • RR (France): Registered Airmail

  • EMS (Asia): EE


  • I am missing a few items for my order, where is it?

If there is a missing item in your parcel, we will send the missing items to you free of charge as we are accountable for mistakes made during fulfillment. Refunds can also be made in the case of a missing item. Please do contact us so we can come to a solution for you!


This generally happens when we do have a high volume of orders, but we appreciate your patience during these times!



TARIFF AND TAX
In light of recent events, there have been some changes in regards to the USA Tariff Policy. As of 8th of April 2025, we would like to remind our customers that any tax or tariffs applied to the parcels heading for the recipient’s country is not affiliated with Snowlattes Store. The customer will have to be responsible for any fees pertaining to the parcel upon arrival. 


Each country’s tax regulations may differ from other countries. As such, we will not be able to provide an estimated amount of the tax applied to your parcel. Before making a purchase at Snowlattes Store, please make sure to consult this matter with your country’s customs department if you are uncertain.