Refund policy

 

  • Condition for return: 60 days window, items are unwashed/not being worn unless for trying out.

  • I changed my mind, can I get a refund?

We will accept refunds through a case by case basis, please contact us as soon as possible for a resolution. In some cases such as items with damages or stains made during production, we will do our best to offer exchanges, replacements (while stocks last) or refunds if appropriate. However we do NOT accept refunds/replacements in any other instance (e.g. lost or stolen articles, damage during transit) as it is no longer our responsibility once it’s been handed over to the post office.

Items that were purchased during a sale or B-Grade items are NOT eligible for refunds. Refunds will not include the shipment fee as well.

  • My parcel was damaged when it arrived, what should I do?

Snowlattes does not cover any damages that were made during transit. Please contact your local post office regarding compensation for the damages that occurred during the handling of your parcel.

  • How do I ask for returns/refunds for my item?

If your item fits all the requirements stated above, you can ask for a refund! Simply email us your order number, alongside pictures for proof of damaged items. We will contact you within 1-5 business days to prepare for the returns or refunds of your item.

  • Refunds regarding unclaimed packages

If you decide not to claim your package once it arrives in your country, we are not able to give you a refund.

  • What kind of courier should I use to send the items back?

Please consult to us first since we have our own forwarder to take care of returning item.

  • I filled in the wrong address, can I change it?

Please make sure to request your address changes before we ship them out. We are unable to redirect an order once it’s been dispatched. In the event that the customer entered the wrong address and the package is returned, the customer will be charged another shipping fee for the order to be resent. So before you order, double check your address before checking out! 

 

You may request your address changes to hello@snowlattes.co and don’t forget to provide us with your order number as well!

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